Mortgage Fulfillment
Mortgage Processing – Pain in the Fulfillment Process?
| Phone Calls / Faxes | Settlement booking, cheque directions, status updating, etc. Could be up to 30% of process cost |
| Refinance Turnaround | Lack of transparency & predictability Customer frustration |
| Cheques | Regional settlements Funding challenges for urgent deals Inflexible – settlement errors |
| Settlement Attendance | Cost Logistics |
| Hardcopy Documents | Location dependence Distribution costs Prone to loss |
| Physical Registration | Lodgement costs Expensive for registrar Delayed registration |
Working group on pageseeder is here
